Superlativestands Music

Who is Superlativestands Music?

Superlativestands Music™ is a Singapore-based online retailer specialising in musical instruments, music stands and accessories.

From guitars, keyboards and drums to ukuleles and essential musical accessories, we offer a carefully selected range of products for beginners, hobbyists and experienced musicians alike.

Our mission is simple: to make quality musical instruments and accessories accessible at reasonable prices.
Is Superlativestands Music a Singapore-based business?

Absolutely! We're proudly born and bred in Singapore.

We've been serving the local music community since 2016, offering musical instruments and accessories at competitive prices.

Our official Shopify store currently caters exclusively to customers in Singapore.
How long has Superlativestands Music been operating?

Our journey began in 2016 under our original name, Justands, specialising in musical stands and accessories.

Over the years, we've grown beyond our original product range, gradually expanding into a wider selection of musical instruments and accessories.

Today, we continue that journey as Superlativestands Music™, bringing together our experience, passion for music and commitment to providing great value to our customers.
Is Superlativestands Music also available on Shopee, Lazada and TikTok Shop Singapore?

Yes, that's us!

Besides our official Shopify website, you'll also find us on Singapore's major online shopping platforms:

Shopee Singapore

Lazada Singapore

TikTok Shop Singapore

Whether you discovered us through one of these marketplaces or our official website, you're shopping with the same team behind Superlativestands Music™.

And there's more exciting news ahead!

Having previously established a presence in the United States and Malaysia, we're now preparing to bring Superlativestands Music™ back to international markets!

Our overseas expansion application is currently undergoing approval, and we're optimistic about welcoming customers beyond Singapore again in the near future.

Stay tuned — exciting things are on the horizon!

Orders & Payments

How do I place an order on your website?

Shopping with us is easy!

Simply browse our collections, select your preferred products and add them to your shopping cart.

When you're ready, proceed to checkout, enter your delivery details and complete payment using one of the available payment methods.

Once your order is successfully placed, you'll receive an order confirmation at the email address provided.
Is it safe to shop and make payments on your website?

Yes!

Our official online store is powered by Shopify, an established e-commerce platform used by businesses worldwide.

Payments are processed through the payment options available at checkout.

For your security, we recommend completing purchases through our official website rather than sharing sensitive payment information through unofficial channels.
What payment methods do you accept?

We accept the payment methods displayed during checkout on our website.

Simply select your preferred available payment option and follow the instructions to complete your purchase.
Are all prices displayed in Singapore Dollars (SGD)?

Yes!

All product prices on our Singapore Shopify store are displayed in Singapore Dollars (SGD).

Applicable delivery charges will also be displayed in SGD before you complete your purchase.
Can I change or cancel my order after placing it?

If you need to change or cancel an order, please contact us as soon as possible with your order number.

We'll check whether your request can still be accommodated.

Please note that once an order has been processed, packed or dispatched, changes and cancellations may no longer be possible.

Shipping & Delivery

Do you deliver throughout Singapore?

Yes! We offer delivery across Singapore at a flat rate of S$4.30 per order, except to certain restricted locations.

Our delivery service currently excludes the following categories of locations:

  • Offshore islands (excluding Sentosa)
  • Military and defence facilities
  • Jurong Island
  • Restricted airport and logistics zones
  • Maritime facilities, ports and checkpoints
  • Designated government and protected premises
  • P.O. boxes and other postal storage or collection addresses

If you're unsure whether your delivery address falls within these restricted areas, please contact us before placing your order.
Do you offer international shipping?

Our official Shopify store currently accepts orders for delivery within Singapore only.

International shipping is not yet available through this website.

However, we're actively working towards expanding our international presence, with our overseas expansion application currently undergoing approval.

We look forward to serving customers beyond Singapore again in the near future, subject to the necessary approvals.

Stay tuned for official announcements!
How long does delivery usually take?

Our standard delivery timeframe is 1–3 working days.

We aim to process and deliver your purchases as efficiently as possible.

Please note that delivery times may occasionally be affected by public holidays, unforeseen circumstances or courier-related delays.

We recommend placing your order early if you require your items for a particular occasion or event.
How much is the delivery fee?

Our standard delivery fee is S$4.30 per order to eligible addresses within Singapore.

The applicable delivery charge will be displayed during checkout before you complete your purchase.
What happens if my delivery is delayed?

While we strive to ensure that orders arrive within our standard delivery timeframe of 1–3 working days, occasional delays may occur due to unforeseen circumstances or courier-related issues.

If your order has not arrived within the expected timeframe, please contact us with your order number.

We'll be happy to check on your delivery status and assist you accordingly.
How can I track my order?

Where shipment tracking is available, the relevant tracking details will be provided once your order has been dispatched.

If you have questions about your order status, feel free to contact us with your order number.

We'll be happy to assist!
Do you deliver on weekends and public holidays?

Weekend and public holiday deliveries are subject to our delivery partners' schedules and availability.

Our standard delivery timeframe is 1–3 working days.

If you require an item by a specific date, we recommend placing your order early to allow sufficient time for delivery.

Returns & After-Sales Support

What should I do if my item arrives damaged, defective or incorrect?

We're sorry if something isn't quite right with your order!

Please contact us as soon as possible with the following information:

  • Your order number
  • A brief description of the issue
  • Clear photographs or videos showing the problem
  • Photographs of the packaging, where relevant

Our team will review your enquiry and advise you on the appropriate next steps.

Resolution options will depend on the circumstances, the applicable product terms and your rights under Singapore consumer protection laws.
Do your products come with a warranty?

Warranty coverage varies depending on the product.

Please refer to the individual product listing for specific warranty information, where applicable.

If you have questions regarding a product's warranty before purchasing, feel free to contact us.

We're happy to clarify the available warranty coverage.
Can I return or exchange an item if I change my mind?

We do not accept returns or exchanges due to a change of mind.

We encourage customers to carefully review product descriptions, specifications, dimensions and compatibility requirements before making a purchase.

For defective, damaged or incorrectly supplied products, please refer to the terms stated in the individual product listing and contact us for assistance.

This policy does not affect your statutory rights under applicable Singapore consumer protection laws.
How can I contact Superlativestands Music?

We're always happy to help!

Whether you have questions about our products, need assistance choosing the right equipment or require support with an existing order, please contact us through the Contact Us page on our official website.

Official Website: superlativestandsmusic.com

For enquiries regarding an existing purchase, please include your order number so we can assist you more efficiently.